Well if you take your computer to Best Buy for software work anytime soon, that is probably what you are doing. Some sadistic bean counter somewhere has discovered that they can lower the threshold on quality in order to save money in a new and disgusting way.
From what I’ve been reading, the scenario is as follows: you bring in your computer with its software problem, they hook it up to their network and turn on remote desktop. Some guy from India connects to it. Presumably he/she fixes the issue. Meanwhile Best Buy keeps just enough “tech” staff to sell you stuff, mind you, they aren’t particularly interested in fixing it.
But getting back to the remote computer connection. What else do they do? Peruse your files? They could. My issue with it has more to do with being outside US jurisdiction than what country they’re from.
If you think customer service accountability is bad, when it goes overseas it gets much, much worse. Having worked in tech support myself, I got to see what happened to customers who got inferior service from other locales. I used to call them the “magic button pushers”, because they would literally tell customers “I just pressed the server reset button and your problem will be gone in 5 minutes. There is of course, no such thing.
My brother has problems with his cell phone bill, the customer service is exclusively from India. They tell him after repeated calls that “all is well.” This while his phone is repeatedly turned off for non-payment of unexplained charges, even after he pays them. In short, there is little or no accountability when dealing with foreign customer service.
I’m getting off topic some, but I guess my point is, if talking to foreign customer service / tech support over the phone is an unreliable nightmare at times, there is no way in hell I’d trust them to have remote control over my computer. Though I’m sure they could fix a software problem, the lack of accountability and difference in quality standards makes things like identity theft a much more frightening prospect.
