An evil has awakened in this land, and whilst my people fought for their very souls, you, AOL, LLC waged war against us!!!
As seen from a warehouse in Dulles, VA, it looks like AOL is getting their shit packed in, literally. Massive layoffs are imminent, my friends, and we can only hope they come swiftly. Someone will say that AOL will relocate to advertiser-friendly New York next spring. Someone will say what is lost can never be saved, I hope in this case, they’re correct.
These past few years have been excruciating and horrible. FST which was once a mecca of AOL tech knowledge, is now just a dumping ground for unwanted calls and pseudo-busy work to keep the funding coming. The management knows we have been trapped in a servitude of grim proportions, yet they fail to acknolwedge it. They pretend, “all is fine and dandy in this nest of love” though they too, are merely prisoners in this dead end job.
Our superior boss lives and works in VA, the stooge isn’t even on site. Though his shelter from perceived uselessness will soon itself become a ghost town.
I can’t believe that our developers know as much about this product as we do. The moment I knew AOL was doomed was when we asked the ACS developers how to fix ACS. They replied with “well, I could take countless hours and go through the code and scripts and eventually work out the bugs and have it working 100%, but thats what FST is for”, (semi-verbatim wording) That’s downright pathetic. In other words, developers lack sentience.
I only take solace in the fact that a real company, which had something to sell and wasn’t just in the right place at the right time – like AOL (but I digress) – a real company will simply laugh at their incompetence and send them packing to work at Burger King. That’s where that level of failure belongs.
Many senior techs are useless and unwilling to admit it. Especially the ones that have left and moved on to other positions, where their uselessness is hidden. When you asked them for their knowledge, they often answered with something off topic, if they don’t know the answer (which was often).
Me: “How do I manually uninstall Mcafee anti-virus (version whatever before we gave up on it)?”
Senior Tech: “Ummm, Have you tried add/remove programs?”
Me: “Umm, yeah how about answering the question I asked.”
Our team meetings have become a joke, we don’t even talk about technical issues and recent “data collection”. Instead, we play games like “tech trivia” and musical chairs. Very useful. When we did talk about technical issues, it was dominated by a few loud mouths who knew as much about teching as the people who used to work at the other callcenter.
I say “other” callcenter, because that’s all we are too, a callcenter. I may as well be selling Avon, because that’s about as useful as what will be on my resume from working here. It’s a useless, unrewarding place where you feel less and less human by the day. Since we’re going to close down soon anyways, why take calls anymore?. The data is irrelevant, counter-productive.
Heck, there’s only like 6-8 of us on the phones as it is, why don’t we just take some extra time off the phones and work on our resumes? I have found some useful info on http://www.howtowritearesume.net/. Let’s help one another escape this hell. Why wait til the ship sinks only to scramble and look for other work? Let’s be prepared ahead of time.
I wish the bell would toll soon for us, there is nothing here for me, I need the end to set me free.