Yes sah. We got canned here at AOL, as predicted. Our Tucson site will be closing in December 16th and along with it our jobs. We get one month severance package (yay). I only wish they would start the severance early so I could chill while finding another job.
In any case here is how the day went. On Wednesday, October 18th I went into work and I saw the Channel 13 news van. I figured, either someone got shot, or we’re getting laid off. It was that simple. And I was correct on the second account. I walked in and immediately was greeted by the Workforce management person. They had us go into a room where we listened to a Human Resources person give a spiel about why our site was getting shutdown, and what our benefits were. Well we know this was going to happen (refer to this article).
It was funny, because I was already going to jump the second I got another job offer, so this did not have the “scary” effect they supposed it would have on me. I do however, feel sorry for those who were counting on this job as it will no doubt affect them unless they can get employment quickly.
In any case, I left with a bottled water and a threat not to talk to the media or we risk losing our severance package. (Good luck figuring out who I am). Obviously that went over well. I don’t know why they didn’t want us talking to the media, maybe the media would paint them in a bad light because they are keeping India call centers open. But people should’ve known that was going to happen the second the India callcenter’s opened.
They don’t “augment” workforces with India, they replace them. And it’s so common now no one will make a big fuss when it happens. Any remaining employees working for Dell or any other big company that outsources, your jobs are in jeopardy whether your company admits it or not. I suggest education and training, and looking for a more reliable position. I will not give away my plans as I feel it may be used to identify me, but needless to say I will not be in bad shape.
For those who got canned, we salute you!
At one time there was a great deal of speculation concerning AOL layoff rumors. That speculation is no more. It is now clear that all of the Tucson sites will be laid off in the near future (i.e. less than 6 months from now).
It’s an inevitable state of affairs if you look at AOL’s changing business model. They are changing revenue to be advertisement based and not subscription based. To accelerate that, they are giving free service to those who have high speed and do not want tech support. Clearly they are stepping away from a software platform, and embracing one that is web based. Hence no need for techs (us).
To make the possibility even more clear, they admitted to needing to layoff 5,000 people (duh), 3,000 of which will come from Europe. The other 2,000 will likely be us here in Tucson, and whatever callcenters remain (I think Abequerque). It is our belief that India will stay on to be the last techs. Why cut the cheap ones first? (thinking like an idiot bean counter).
So anyway we post here to put any speculation to rest, and plan for the future. Yes we were those guys that walked you through deleting files and reinstalling CD’s. Yes we wrote disgusting articles shortly after talking with you. We were those guys.
We hold little ill-will towards our employer. Much like you would not hold ill-will toward a retarded kid that hits you with a baseball he was playing with. You can’t get mad at him, because he’s retarded. The same holds for our company. I could go into a lengthy diatrabe about corporate stupidity. Let me just say, I have never understood the figure of speech “right hand doesn’t know what the left hand is doing”, more clearly than I have in the years I’ve been working at this company. For those about to be canned, we salute you!