At one time there was a great deal of speculation concerning AOL layoff rumors. That speculation is no more. It is now clear that all of the Tucson sites will be laid off in the near future (i.e. less than 6 months from now).
It’s an inevitable state of affairs if you look at AOL’s changing business model. They are changing revenue to be advertisement based and not subscription based. To accelerate that, they are giving free service to those who have high speed and do not want tech support. Clearly they are stepping away from a software platform, and embracing one that is web based. Hence no need for techs (us).
To make the possibility even more clear, they admitted to needing to layoff 5,000 people (duh), 3,000 of which will come from Europe. The other 2,000 will likely be us here in Tucson, and whatever callcenters remain (I think Abequerque). It is our belief that India will stay on to be the last techs. Why cut the cheap ones first? (thinking like an idiot bean counter).
So anyway we post here to put any speculation to rest, and plan for the future. Yes we were those guys that walked you through deleting files and reinstalling CD’s. Yes we wrote disgusting articles shortly after talking with you. We were those guys.
We hold little ill-will towards our employer. Much like you would not hold ill-will toward a retarded kid that hits you with a baseball he was playing with. You can’t get mad at him, because he’s retarded. The same holds for our company. I could go into a lengthy diatrabe about corporate stupidity. Let me just say, I have never understood the figure of speech “right hand doesn’t know what the left hand is doing”, more clearly than I have in the years I’ve been working at this company. For those about to be canned, we salute you!